International Contact Information

Customer Service Email: info@ariat.com

Customer Service Phone Number: 1-877-702-7428

International FAQs

Can my order be delivered internationally?

Today, Ariat ships internationally to select countries though our partnership with Borderfree. To access the International country selector, or for a list of available shipping countries and shopping currencies, click on the upper right-hand corner of the website to select your flag and currency. Once a country is selected, product prices will appear in the local currency and order totals will be populated to include international shipping costs.

We do not ship directly from the USA to some countries. If you are trying to ship to a country that is not displayed in the options provided, please refer to the contact information for our distributors and partners, located here

What is Borderfree?

Borderfree is a groundbreaking global ecommerce solution that allows us to present our international shoppers with product prices in the currency of their choice, aggressive international shipping costs, and the lowest possible guaranteed order total. The Borderfree solution allows us to serve the best possible shopping experience to our international customers, so you can always buy from us with certainty.

How will I know how much my order will cost?

Just add items to your basket and proceed to check out. Borderfree calculates and displays the order total in your preferred currency, including all shipping costs from our warehouse(s) in the United States to your selected international destination, as well as any applicable duties and taxes imposed by the customs and revenue authorities in the destination country.

Are there any additional costs that will be due upon receipt of my order?

As long as you select to prepay duties and taxes, the order total presented at checkout is the exact amount you’ll be billed by Borderfree, and there will be no additional costs due upon delivery.

What currencies does Borderfree support?

Currently, Borderfree supports billing in over 60 global currencies, with more being added on an ongoing basis. Click our context chooser, located in the top right of the top navigation, and select from a list of our supported currencies. Once you confirm your preferences, you will be able to see products priced in your selected currency.

I live in the United States. Can I use Borderfree to ship an order internationally but pay in US dollars (USD)?

Yes, Borderfree supports international gift-giving, in that you can receive a guaranteed order total for an order that is shipping internationally, but pay in USD using a US credit card. This also works if you’re an American traveling or living abroad.

What payment options does Borderfree support?

Currently, Borderfree supports Visa, MasterCard, PayPal, American Express, JCB, and China UnionPay, with additional payment options coming soon. Please note that Free-Of-Charge coupons will not work for international orders.

What are my international shipping options?

The following is a summary of delivery promises for our international orders. You will be quoted a specific delivery promise at the time of checkout that is based on your selected destination country and the shipping methods available for the items in your shopping cart.

Destination / Delivery Promise

• Mexico / 7-15 business days
• Central America and the Caribbean / 7-16 business days
• South America / 7-17 business days
• Europe / 7-17 business days
• Singapore / 8-17 business days
• Republic of Korea / 8-17 business days
• Asia-Pacific / 7-16 business days
• South Asia / 8-16 business days
• Africa and the Middle East / 7-19 business days
• Russian Federation / 10-24 business days

How much does international shipping cost?

International shipping is calculated based on a number of factors including the desired shipping speed, the number of items you are purchasing, the weight of the items, and the destination country. International shipping will be calculated and guaranteed during the Borderfree international checkout based on the items you are purchasing and your shipping destination.

When am I billed?

Your credit card will be billed by Borderfree when your items leave the United States.

How much duty and taxes are charged on international orders?

Duties (or customs tariffs) are set by the destination country customs authorities and determined based on a combination of the country of origin (manufacturing) of the goods being purchased and the classification of that merchandise in accordance with a harmonized system adopted and used by the countries that Borderfree supports. International taxes (such as Value Added Tax, or VAT) are set by the destination country. You will be able to view the guaranteed total amount of applicable duty and tax/VAT for your order within the Borderfree international checkout.

Are there any items that cannot ship to my country because they are restricted?

If for some reason there are any items that cannot be exported from the United States or imported into your destination country selection, you will be notified, when attempting to add the product to your cart.

Do you ship to US military addresses (APO/FPO)?

We currently do not ship to APO, FPO, or DPO.

How can I track my international order?

You can track the progress of your international package(s) here.

What will my credit card statement say?

Your credit card will be billed by Borderfree and your credit card statement will read "BF*ARIAT" where "BF" denotes the Borderfree network.

Who should I contact if I have questions relating to my order after I have made a purchase?

Please contact us at InternationalOrders@ariat.com and we will gladly assist you with any questions relating to your international order. Please note: Customer Service is offered in English only.

Can I purchase or redeem international gift cards?

Unfortunately, we do not currently support the sale of gift cards to international customers or the redemption of gift cards for internationally-shipped orders.

What is your return policy for international orders?

We do not, at this time, accept returns on International orders with the following exceptions: If any apply, please contact us at InternationalOrders@ariat.com and we will provide you with further instructions on where returns should be shipped and the amount you will be refunded.

• 1. If the item is defective and/or under warranty.
• 2. In the case of a shipping error: wrong size, wrong style, etc.
• 3. EU consumers have the ability to return unworn products within 14 days of receipt, as regulated by the European Union Consumer Rights Directive. Consumers must contact Ariat within 14 days of receipt to notify Ariat that of the return. Goods must be unworn and shipped back to Ariat during this 14 day window. Consumers are responsible for the costs of return the products to Ariat, including duties.

How will I be refunded?

Refund amounts for returned items will be credited to you by our partner, Borderfree, in the same currency and using the same exchange rate as your original order. Consumer is responsible for all costs associated with the return shipping.

For International orders of products not purchased on Ariat.com, what is the process for return/repair/exchange?

If you now reside in the US, please contact our customer care team for assistance. You may reach us at 1-800-899-8141 or at here. Please refer to contact information for our European headquarters and distributor in Australia for international assistance.

I purchased my boots in US but now reside overseas, what is the process for return/repair/exchange?

Please refer to our contact information for our European headquarters and distributor in Australia for assistance.

Are International Consumers Eligible For The Ariat Insider Program?

Unfortunately, we are unable to apply Ariat Insider points to International Customers, at this time.

Ariat Distributors

Ariat products can be found worldwide through a network of retail partners. Look for your country or continent below, or email us at info@ariat.com.

Australia and New Zealand

Just Country can help you find a retailer in Australia or New Zealand. Contact them at the phone or email below. Also serving: Malaysia, Phillipines, Hong Kong, and New Caledonia

Just Country Australia

Phone: +07 3711 8000

Email: sales@justcountry.com.au

Canada

Ariat products can be found in retailers throughout Canada. Please contact Ariat USA to find a Canadian retailer near you. Provide specifics about your location for best results.

Phone: 510-477-7000

Hours: Monday- Friday 7am-5pm (Pacific Standard Time)

Email:info@ariat.com

Europe

Ariat Europe serves all countries on the European continent (including Eastern Europe). Contact Ariat Europe directly to find an Ariat retailer near you.

Ariat Europe Limited

United Kingdom

Phone: +44 (0) 1367 242818

Email:info.ae@ariat.com

Web address:www.ariat.com/gb/en

South America, Asia

To locate Ariat products on these continents, contact Ariat in the U.S.

Phone: 510-477-7000

Hours: Monday- Friday 7am-5pm (Pacific Standard Time)

Email:info@ariat.com